Customize Your Tours

Egypt FAQ

Why should I book a tour trough ?

Beside, we know how to save you money in ways that you cannot find by yourself. We are also the only one, which offers you a dream vacation in a good value. You will consistently get the best travel info from your expert, stay in quality hotels in desirable locations, enjoy more included sightseeing, and because you will travel in smaller groups, you will receive better personal service from your qualified tour guides.

What kind of people travel with ?

People who choose us whom we think they are the best kind of people! We host over thousands guests every year and get bookings from the USA, Canada, Australia, New Zealand, South Africa and UK. It is therefore quite typical to find many different nationalities on any one tour and discover people from halfway across the world who you only met yesterday will fast become friends.

What is customised tour package / tailor made itinerary ?

These tours are available year round and for every budget. Customised tour is a combination of daily group tour arrangements including hotels, sighseeings, most meals and transportation put together in a package to suit your needs and time frame. Transportation will be by public transportation (train, bus or flights) and transfers will be made by minibus or car. Our drivers will meet and transfer you to the hotel, port or airport at each destination you visit. It is not fully escorted tour and you will not be travelling with the same guide or group of people during your journey. You may stay in the hotel category or hotel of your choice and may either fly or use other alternative ways of transportation. If you are not the type of person who like escorted tours and wants to have evenings free or days of leisure – this will the best choise for you!

How many people will be on tour with me ?

Max. size of a tour party will be around 10 people. Most of our tours are with a smaller group, so that you will be closer to your local guide for a more in-depth experience, you'll spend less time waiting to get into sights and it will be faster checking into hotels with your luggage arriving quicker to your room. Our tour groups are smaller, more intimate and more friendly than many other travel agents

Will the transportations be modern and comfortable ?

We can use all kind of transportation where it is cheaper and more convenient for you. Most of your transfers will be made by private taxi or minibus while you will may request for an overnight train if you do not want to fly between major sites. Tour coaches are modern which are equipped with reclining seats, air-conditioning. You may also use domestic flights with Egypt Air.

What will the accommodation be like ?

We always try to find the kind of places in which we ourselves would choose to stay. Our hotels are consistently first class standard and higher or in a style appropriate to the destination. All will be clean and have ensuite facilities. We know you'll prefer to stay centrally, convenient to the main historic, shopping or entertainment districts; or scenically in areas of natural beauty. Some of our choices are amongst the best in the destination, and some are very simple indeed.

What is an Optional Tour ?

These are tours that we do not include in your package but are offered at the start of your tour designed to enhance your travel experience. Your guide will have a list of available options and the appropriate costs. They are carefully programmed to coincide with the best highlights available at the time of your visit.

Do you have a non-smoking policy ?

Both smokers and non- smokers are welcome on our tours. Although, smoking is not permitted in flights, and tour buses ,we do make plenty of convenience stops giving you the opportunity to smoke, use local restroom facilities, take a scenic snapshot or just relax and enjoy of cup of coffee. Although, non-smoking rooms are available in most 4 or 5 Star hotels, we can not guarantee the availability till we confirm your reservations. Some hotels may not have non-smoking rooms.

What about special dietary requirements ?

We will do our best to accommodate these but regret that we cannot be responsible for them. You will need to feel that you are in charge of your own diet, and if necessary take vital foods with you.

How do I make my reservations ?

You can either call or email us so that our travel experts can assist you in many ways for selecting the tour best suited to your travel desires. We guarantee you to offer the best travel tips as well as tour options for your travel.

How do I pay to secure my reservations ?

We kindly require a deposit payment (%30) at time of booking to secure your reservations. The remaining payment (%70) is to be paid 45 days prior to the departure. We accept the payment by credit card, mail order form or bank transfer. Bank transfer: All money transfers must be effected without charge for beneficiary as our prices are net and no bank charges have been costed in. We will provide you with our banking details at the time of confirmation of the booking.
Credit Card: For your protection, we will need you to sign the form of the credit card payment upon delivery and verify with a legal identification (e.g. passport, driver licence's copy) received after charging your credit card. We will inform you in advance of purchase of any credit card fees that may apply.
Cash: We can receive cash payments once you arrive in destination. Cash payments will be taken by our local hosts and you will receive a payment receipt upon your payment.

What is your cancellation policy ?

All cancellations must be made in writing directly to No responsibility is taken for cancellations of airfare, hotel bookings or any other extra services which have been made directly by the client.
The following scale of charges will apply when cancellation is notified for all land packages, tours and programs ;
Prior to departure: Charge
60 days or more: 10% of selling price (Administrative Fee)
59-46 days: non refundable deposit 30% of selling price
45-8 days: 50% of selling price
7-0 days: 100% of selling price The following scale of charges will apply when cancellation is notified for tours that include a Cruise program : Prior to departure: Charge
45 days or more: 10% of selling price (Administrative Fee)
45-31 days: morenon refundable deposit 30% of selling price
30-15 days: 50% of selling price
14-8 days: 75% of selling price.
7-0 days: 100% of selling price. In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing.
Flight/ferry/train/bus tickets are not included in the above cancellation policy. Once your program is confirmed and the tickets are purchased, any changes to the dates of the program will incur a change fee or in case of cancellation (this is additional to the service fee), 100% cancellation fee for the tickets will be incurred regardless of the above cancellation policy.

What will happen if I need to change the dates or my itinerary ?

A fee of 50$ per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking.
A change of tour date or tour itinerary within 45 days of tour departure (90 days for tours with Cruises) will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent or greater value in which case a 50$ per person amendment fee will be charged.

When will I receive my documents ?

All required documents will normally be sent 21 days prior to departure by email while local train, bus, ferry or flight tickets can be deliveren upon arrival if they can not be sent as electronic ticket.

Do you provide travel insurance ?

We recommend adequate travel insurance to cover all persons booking travel arrangements. Clients are advised to obtain their own insurance for health and/or baggage loss while traveling. Insurance is also recommended to provide coverage to clients if refunds pursuant to the final payment and cancellation clause below are unavailable due to the terms of that clause.

How do I meet with you on arrival ?

Our transferman, driver or guide will be waiting outside the exit door of the arrivals hall/meeting point, after you collect your luggage. He/she will be holding a sign with your name on it.